- Drivers for Operating System(s) Windows 7 32bit. Windows 7 64bit. Windows 8 32bit. Windows 8 64bit. Windows 8.1 32bit. Windows 8.1 64bit. Windows 10 32bit.
- After updating to 2.8 on my Mac (Mojave 10.14.5) it looks like the 2.8 update might have removed the Helix USB audio driver? Anyone else see that? I went to do a quick recording in Logic and Logic complained that the last audio device used (Helix) was no longer present.
04-11-2020, 12:01 AM (This post was last modified: 04-11-2020, 12:02 AM by Seth.)
I purchased 3 UMC204HD's for my Wor$p team so we can do remote sessions with Jamkazam. The issue I am having with my setup is I am getting pops and clicks all the time locally on the device when I listen to the mix from Jamkazam. This is in a test session with no one else present. I have the latest ASIO drivers installed and my connection is green. I have tried my brand new macbook as well as a brand new core i5 Windows laptop. The macbook has 11ms latency no matter what I do (guess its a macbook thing). The Windows machine has occasional jitter but that doesn't coincide with the pops and clicks. My CPU is flat at about 12%
I am sending a submix to the UMC from my Allen & Heath mixer where I have keyboard, bass, and vocals. I have monitored the input to the UMC and am 100% sure the audio is clean with no pops clicks etc. Also I use this same setup to live stream on Sunday's with my mac using Ecamm live. I monitor the output on the UMC and it sounds absolutely perfect. So the issue has to be with Jamkazam and my hardware somewhere.
To troubleshoot with JK and the UMC, I started with 96khz and the pops were real bad. Backed it down to 44.1 and now it is better but they are still there.
I'm pretty convinced it is a buffer issue so I tried going into the ASIO settings for the UMC driver and changing the buffer so something a little greater than 8 samples. Every time I change the value it changes back to 8 as soon as Jamkazam takes over. When I was messing around with deleting the audio gear and re-adding it, I caused a spike in IO and JK gave me the option of adjusting my buffer size. I chose the middle setting and now it is set to 256. I have been listening to audio routed to JK coming back through the UMC while I have been typing this post and it is perfect. Problem is my latency and frame size went to crap. Latency went from 3-4ms to 19ms. Frame size is red at 5ms.
My question, is it possible to set the buffer size somewhere to a value higher than 8 but lower than 256? I have to think that I could get a happy medium by slightly increasing this value to 16, 32 etc. If you have instructions for both mac and PC that would be great. I would rather be using my macbook but its baseline latency is horrible I guess there is no way to make that better? I'll settle for anything that works at this point.
I am sending a submix to the UMC from my Allen & Heath mixer where I have keyboard, bass, and vocals. I have monitored the input to the UMC and am 100% sure the audio is clean with no pops clicks etc. Also I use this same setup to live stream on Sunday's with my mac using Ecamm live. I monitor the output on the UMC and it sounds absolutely perfect. So the issue has to be with Jamkazam and my hardware somewhere.
To troubleshoot with JK and the UMC, I started with 96khz and the pops were real bad. Backed it down to 44.1 and now it is better but they are still there.
I'm pretty convinced it is a buffer issue so I tried going into the ASIO settings for the UMC driver and changing the buffer so something a little greater than 8 samples. Every time I change the value it changes back to 8 as soon as Jamkazam takes over. When I was messing around with deleting the audio gear and re-adding it, I caused a spike in IO and JK gave me the option of adjusting my buffer size. I chose the middle setting and now it is set to 256. I have been listening to audio routed to JK coming back through the UMC while I have been typing this post and it is perfect. Problem is my latency and frame size went to crap. Latency went from 3-4ms to 19ms. Frame size is red at 5ms.
My question, is it possible to set the buffer size somewhere to a value higher than 8 but lower than 256? I have to think that I could get a happy medium by slightly increasing this value to 16, 32 etc. If you have instructions for both mac and PC that would be great. I would rather be using my macbook but its baseline latency is horrible I guess there is no way to make that better? I'll settle for anything that works at this point.
Umc204hd Mac Driver Update
I have a 21.5' mid 2011 iMac and the latency does not drop below 10.3 ms. To be sure my Bheringer works fine I connected it to a PC with WIN10 and after installing its drivers the latency is 4.13 ms. In the UMC202HD manual it is written that drivers must not be installed with the MAC because the 'CORE AUDIO' drivers of the MAC are fine.